How do I pronounce your business name and what does it mean?
Good question! Our business name is pronounced /ˈɡärniSH/.
The word garnish means to decorate, embellish, enhance. Our earrings contribute to decorating or embellishing your outfits of the day and our bath and body products enhance your skincare routines! We added the E on the end of our name for a personal touch. SHE is YOU!
Why does my handmade soap sweat in humid weather?
A quality bar of handmade soap will often "sweat" in humid weather due to the high content of natural humectants. A humectant is a substance that readily absorbs moisture from its surroundings and handmade soap is high in glycerin. The sweating is actually moisture from the air that the glycerin attracts. There is nothing wrong with your handmade soap and is safe to use. The wetness is just the glycerin and other natural humectants doing their job.
How should I care for my handmade body bar?
Allow your handmade body bar to dry in between each use by placing it in a well draining soap dish. A soap saver placed in the bottom of your favorite soap dish will help keep it high and dry.
I thought your earrings shipped free.
Yes, at one time we were shipping earrings free of charge. Unfortunately, we are no longer able to continue offering free shipping on our earrings. Thank you so much for your understanding.
What type of earring hooks are used in your jewelry?
Our earring hooks are sterling silver or gold plated over sterling silver.
How long will it take to process my order?
1-2 business days.
How long will it take for me to receive my order?
It takes 1-2 business days to process an order. We ship all orders first class. Customers usually receive their orders within 5-7 business days. A tracking number is provided once your order has been fulfilled. Customer service is very important to us. Therefore, we track your orders right along with you on a daily basis until it reaches your destination.
Do you accept refunds?
No. All orders are final. However, if you have any problems with your order such as an item arriving damaged or defective please contact us.
What is In-Person Pickup and how does it work?
If you are a local customer you will be given the option of in-person pickup at time of checkout. Once your order has been fulfilled you will receive an email notifying you that your order is ready for pickup along with in-person pickup instructions. Earrings and handmade body bar orders are usually ready for pickup within an hour. All other bath and body products are made to order, therefore, they will take longer to be ready for same day pickup.
Your products seem pricey to me. Why is that?
Handmade products are usually unique and one of a kind. We are committed to and believe in providing our customers with the very best. Our handmade bath and body products are not made with cheap fillers but rather our products are made with high quality, all natural ingredients and are made with the utmost love and care.